Privacy Policy

Last updated: January 26, 2026

Builderson Group Limited (“Fyncall,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.fyncall.com, use our conversational commerce platform and services (the “Services”), or otherwise interact with us.

This Privacy Policy applies to:

  • Business Customers: E-commerce businesses that subscribe to and use our Services
  • Authorized Users: Employees, contractors, or agents of Business Customers who access the Services
  • Website Visitors: Individuals who visit our website
  • End Customers: Customers of our Business Customers whose data we process on behalf of Business Customers

Please read this Privacy Policy carefully. By using our Services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services or website.

1. IMPORTANT DISTINCTIONS: CONTROLLER VS. PROCESSOR

1.1 When We Are a Data Controller

Fyncall acts as a data controller (or equivalent term under applicable law) for:

  • Business Customer Information: Information about our Business Customers (e-commerce businesses that subscribe to our Services), including account information, billing information, and usage data.

  • Authorized User Information: Information about employees, contractors, or agents of our Business Customers who access and use the Services.

  • Website Visitor Information: Information about individuals who visit our website.

When we act as a data controller, we determine the purposes and means of processing personal data, and this Privacy Policy describes how we process such data.

1.2 When We Are a Data Processor

Fyncall acts as a data processor (or service provider under certain laws) for:

  • End Customer Information: Information about the customers of our Business Customers (shoppers who interact with our Business Customers through the Services).

When we act as a data processor, we process End Customer data solely on behalf of and according to the instructions of our Business Customers. Our Business Customers are the data controllers who determine the purposes and means of processing End Customer data.

If you are an End Customer (a shopper interacting with a store through messaging channels like WhatsApp or Instagram), the store you are interacting with is responsible for your personal data. You should review that store’s privacy policy for information about how they collect and use your data. Fyncall processes your data only as instructed by the store and in accordance with our Data Processing Agreement with the store.

2. INFORMATION WE COLLECT

2.1 Information We Collect Directly From Business Customers and Authorized Users

When you sign up for or use our Services as a Business Customer or Authorized User, we collect:

Account Information:

  • Name
  • Email address
  • Phone number
  • Company name and information
  • Business address
  • Job title or role
  • Account credentials (username and password)

Billing Information:

  • Payment method details (processed by our payment processor Stripe)
  • Billing address
  • Transaction history
  • Subscription plan information

Communications:

  • Messages you send to us
  • Support requests and correspondence
  • Feedback and survey responses

Profile Information:

  • User preferences and settings
  • Profile picture (if provided)
  • Communication preferences
  • Integration settings

2.2 Information We Collect Automatically

When you use our Services or visit our website, we automatically collect:

Usage Data:

  • Pages viewed and features used
  • Time spent on pages
  • Links clicked
  • Search queries within the Services
  • Conversation volumes and patterns
  • AI interaction metrics
  • Feature usage statistics

Device and Technical Information:

  • IP address
  • Browser type and version
  • Device type and model
  • Operating system
  • Unique device identifiers
  • Time zone and language settings
  • Referring/exit pages

Cookies and Similar Technologies:

  • See Section 10 for detailed information about our use of cookies

2.3 Information We Collect From Third Parties

E-commerce Platform Data: When you integrate our Services with your e-commerce platform (e.g., Shopify), we collect data from your e-commerce platform account, including:

  • Product catalog and inventory data
  • Order and transaction information
  • Customer information stored in your e-commerce platform
  • Store settings and configurations

Commerce Channel Data: When you connect messaging channels (e.g., WhatsApp Business API, Instagram) to our Services, we receive:

  • Messaging channel account information
  • Channel connection status and settings
  • Message delivery status and metadata

Payment Processor Data: We receive confirmation of payments and transaction status from our payment processor.

2.4 End Customer Data We Process on Behalf of Business Customers

When Business Customers use our Services to interact with their End Customers, we process the following End Customer data on behalf of our Business Customers:

Contact Information:

  • Names
  • Email addresses
  • Phone numbers
  • Messaging app identifiers (WhatsApp numbers, Instagram usernames)
  • Shipping addresses

Conversation Data:

  • Message content and communications
  • Timestamps and message metadata
  • Images, videos, or other media shared in conversations
  • Voice messages (if supported)

Order and Transaction Information:

  • Order numbers and details
  • Product information
  • Order status and tracking information
  • Shipping information
  • Payment status (not full payment card details)

Behavioral and Preference Data:

  • Purchase history
  • Product browsing history
  • Customer preferences expressed in conversations
  • Customer service history
  • Returns and refund information

Important Note: We process End Customer data solely as a service provider to our Business Customers and according to their instructions. If you are an End Customer, please contact the store you are interacting with for information about how your data is collected and used.

3. HOW WE USE YOUR INFORMATION

3.1 Use of Business Customer and Authorized User Information

We use information about Business Customers and Authorized Users for the following purposes:

To Provide and Maintain the Services:

  • Creating and managing accounts
  • Processing payments and subscriptions
  • Providing customer support
  • Communicating about your account and the Services
  • Authenticating users and securing accounts

To Improve and Develop the Services:

  • Understanding how the Services are used
  • Identifying usage patterns and trends
  • Developing new features and functionality
  • Improving user experience
  • Training and improving our AI models (using anonymized data)
  • Conducting research and analytics

To Communicate With You:

  • Sending service-related announcements
  • Providing technical notices and security alerts
  • Responding to your inquiries and support requests
  • Sending marketing communications (with your consent where required)
  • Requesting feedback and conducting surveys

For Legal and Security Purposes:

  • Complying with legal obligations
  • Enforcing our terms and agreements
  • Protecting our rights and property
  • Preventing fraud and abuse
  • Ensuring security of the Services

With Your Consent:

  • For any other purpose disclosed to you and with your consent

3.2 Use of End Customer Data

We process End Customer data solely on behalf of and according to the instructions of our Business Customers. Our Business Customers determine the purposes for which End Customer data is processed.

Typical uses of End Customer data by our Business Customers include:

  • Facilitating conversational commerce interactions
  • Providing customer service and support
  • Processing orders and transactions
  • Sending order confirmations and updates
  • Handling returns and refunds
  • Answering product questions
  • Providing personalized shopping experiences

We do not use End Customer data for our own purposes, except:

  • To provide the Services to our Business Customers
  • To improve the Services using anonymized, aggregated data that does not identify individuals
  • As required by law
  • As otherwise described in our Data Processing Agreement with Business Customers

4. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING

4.1 AI-Powered Features

Our Services utilize artificial intelligence, machine learning, and natural language processing technologies to provide conversational commerce features, including:

  • Understanding customer intent from messages
  • Generating automated responses to customer inquiries
  • Providing product recommendations
  • Routing conversations to appropriate human agents
  • Analyzing conversation patterns to improve service quality

4.2 AI Training and Improvement

Anonymized Data for AI Training: We use anonymized and aggregated data to train and improve our AI models. This data is processed in a way that prevents identification of any specific individual, Business Customer, or End Customer. Anonymization techniques include:

  • Removing all direct identifiers (names, email addresses, phone numbers)
  • Aggregating data across multiple users
  • Applying statistical techniques to prevent re-identification

No Third-Party AI Training: We do not use identifiable personal data to train third-party AI providers’ models. Third-party AI services we use operate under zero-data-retention policies for personal data.

Transparency: We are committed to transparency about our AI practices. If you have questions about how AI is used in the Services, please contact us at legal@fyncall.com.

4.3 Human Oversight

While our Services include AI-powered automation, human oversight is always available:

  • Business Customers can review and approve AI-generated content
  • Human agents can take over conversations at any time
  • Business Customers control when and how AI features are used

5. HOW WE SHARE YOUR INFORMATION

5.1 We Do Not Sell Personal Information

We do not sell personal information to third parties. We have not sold personal information in the past 12 months and do not have plans to sell personal information in the future.

5.2 Sharing With Service Providers (Subprocessors)

We share information with trusted third-party service providers who assist us in operating our Services, including:

Infrastructure and Hosting:

  • Cloud infrastructure providers for data storage and computing
  • Content delivery networks

Payment Processing:

  • Payment processors (Stripe) for billing and subscription management

AI and Machine Learning:

  • AI service providers for natural language processing (under zero-data-retention agreements)

Analytics and Monitoring:

  • Analytics providers to understand usage patterns
  • Performance monitoring and error tracking services

Customer Support:

  • Customer support and communication tools

Security:

  • Security monitoring and fraud prevention services

We require all service providers to:

  • Process personal data only according to our instructions
  • Implement appropriate security measures
  • Maintain confidentiality
  • Delete or return data when services are terminated

A current list of our subprocessors is available at: https://www.fyncall.com/legal/subprocessors

5.3 Sharing With E-commerce Platforms and Commerce Channels

E-commerce Platforms (e.g., Shopify):

  • We integrate with your e-commerce platform to retrieve product, inventory, and order data needed to provide the Services
  • We send order updates and status changes back to your e-commerce platform
  • Your e-commerce platform’s privacy policy governs their processing of data

Commerce Channels (e.g., WhatsApp, Instagram):

  • We transmit messages between Business Customers and End Customers through Commerce Channels
  • Commerce Channels process message data according to their own terms and privacy policies
  • We do not control how Commerce Channels process or retain message data

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We may disclose information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request
  • Enforce our agreements and policies
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect the rights, property, or safety of Fyncall, our users, or the public

We may share information with third parties when we have your consent to do so.

5.7 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you or any individual. This data may be used for:

  • Industry benchmarking and reporting
  • Research and analytics
  • Marketing and promotional purposes
  • Improving our Services

6. INTERNATIONAL DATA TRANSFERS

6.1 Data Transfer Locations

Fyncall is based in Hong Kong, and our servers and service providers may be located in various countries around the world, including countries that may not have the same data protection laws as your country of residence.

When we transfer personal data from:

  • The European Economic Area (EEA) to countries outside the EEA
  • The United Kingdom to countries outside the UK
  • Switzerland to countries outside Switzerland

We use appropriate safeguards to protect your data, including:

Standard Contractual Clauses: We use Standard Contractual Clauses approved by the European Commission, UK Information Commissioner’s Office, and Swiss Data Protection Commissioner.

Adequacy Decisions: We may transfer data to countries that have been deemed to provide adequate protection by the relevant authorities.

6.2 Singapore and Malaysia Transfers

For data subject to Singapore’s Personal Data Protection Act (PDPA) or Malaysia’s Personal Data Protection Act (PDPA), we ensure that:

  • Data transferred outside Singapore or Malaysia is protected to a comparable standard
  • Appropriate contractual protections are in place with foreign recipients
  • Business Customers consent to such transfers when necessary

6.3 More Information

For more information about our data transfer practices or to obtain a copy of the safeguards we use, please contact us at legal@fyncall.com.

7. DATA RETENTION

7.1 Business Customer and Authorized User Data

We retain Business Customer and Authorized User information for as long as:

  • Your account is active
  • Needed to provide you the Services
  • Necessary to comply with our legal obligations
  • Necessary to resolve disputes and enforce our agreements
  • Permitted by law

After account termination, we will delete or anonymize your information within 90 days, unless:

  • We are required by law to retain it longer
  • We need it to resolve disputes or enforce agreements
  • You have requested that we retain specific information

7.2 End Customer Data

We retain End Customer data processed on behalf of Business Customers according to:

  • The Business Customer’s instructions
  • The retention periods specified in our Data Processing Agreement
  • Legal requirements

When a Business Customer terminates their account, we delete End Customer data within 90 days unless legally required to retain it.

7.3 Backup Data

Data may persist in backup systems for a limited period after deletion from production systems, in accordance with our backup retention policies (typically 30-90 days).

7.4 Anonymized Data

We may retain anonymized, aggregated data that cannot be used to identify individuals indefinitely for analytics, research, and service improvement purposes.

8. YOUR RIGHTS AND CHOICES

8.1 Rights for Business Customers and Authorized Users

Depending on your location, you may have the following rights regarding your personal data:

Access:

  • Request access to the personal data we hold about you
  • Receive a copy of your personal data

Correction:

  • Request correction of inaccurate or incomplete personal data

Deletion:

  • Request deletion of your personal data (subject to certain exceptions)

Objection:

  • Object to processing of your personal data for certain purposes

Restriction:

  • Request restriction of processing in certain circumstances

Data Portability:

  • Receive your personal data in a structured, commonly used format
  • Request transfer of your data to another controller

Withdrawal of Consent:

  • Withdraw consent where processing is based on consent (without affecting prior processing)

To exercise these rights, please contact us at legal@fyncall.com or through your account settings.

8.2 Rights for End Customers

If you are an End Customer (a shopper interacting with a store through our Services), you should direct your rights requests to the store you are interacting with, as they are the controller of your personal data.

If you contact us directly, we will forward your request to the relevant Business Customer and assist them in responding to your request.

8.3 Marketing Communications

Opt-Out: You can opt out of receiving marketing communications from us by:

  • Clicking the “unsubscribe” link in emails
  • Adjusting your communication preferences in your account settings
  • Contacting us at legal@fyncall.com

Note: Even if you opt out of marketing communications, we will still send you service-related communications necessary for your use of the Services.

8.4 Cookies and Tracking

See Section 10 for information about managing cookies and tracking technologies.

8.5 Response Time

We will respond to your rights requests within the timeframes required by applicable law:

  • Generally within 30 days
  • Up to 90 days for complex requests (we will inform you of any extension)

8.6 Verification

To protect your privacy and security, we may need to verify your identity before processing your request. We will use reasonable methods to verify your identity based on the type of request and the data involved.

9. SECURITY

9.1 Our Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Measures:

  • Encryption of data in transit (TLS 1.2 or higher)
  • Encryption of data at rest (AES-256)
  • Secure key management and rotation
  • Multi-factor authentication
  • Role-based access controls
  • Intrusion detection and prevention systems
  • Regular security assessments and penetration testing
  • Automated security monitoring and alerting

Organizational Measures:

  • Background checks for personnel with access to personal data
  • Confidentiality agreements with employees and contractors
  • Security awareness training
  • Incident response procedures
  • Regular security audits and assessments
  • Vendor security reviews
  • Data breach notification procedures

Physical Security: We use reputable cloud infrastructure providers that maintain:

  • Physical access controls at data centers
  • Environmental controls (fire suppression, temperature control)
  • 24/7 security monitoring
  • Compliance certifications (SOC 2, ISO 27001)

9.2 Your Role in Security

You play an important role in protecting your information:

  • Use strong, unique passwords
  • Enable multi-factor authentication
  • Keep your account credentials confidential
  • Do not share your password with others
  • Log out of your account when finished
  • Report suspicious activity immediately

9.3 Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of personal data. You provide information at your own risk.

9.4 Data Breach Notification

In the event of a data breach that affects your personal data, we will notify you in accordance with applicable law, typically within 72 hours of becoming aware of the breach.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. We use cookies and similar technologies (pixels, web beacons, local storage) to provide, improve, and secure our Services.

10.2 Types of Cookies We Use

Strictly Necessary Cookies:

  • Required for the Services to function
  • Enable account authentication and security
  • Cannot be disabled without affecting functionality

Functional Cookies:

  • Remember your preferences and settings
  • Enable specific features
  • Improve your user experience

Analytics Cookies:

  • Help us understand how the Services are used
  • Measure website traffic and performance
  • Identify areas for improvement

Marketing Cookies:

  • Used to deliver relevant advertising
  • Track advertising campaign effectiveness
  • Measure conversion rates

10.3 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

  • Analytics (e.g., Google Analytics)
  • Customer support (e.g., Intercom)
  • Advertising and marketing

These third parties have their own privacy policies governing their use of cookies.

10.4 Managing Cookies

Browser Controls: Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Receive notifications when cookies are set

Note: Disabling cookies may affect functionality of the Services.

Opt-Out Tools:

10.5 Do Not Track

Some browsers have “Do Not Track” (DNT) features. Currently, there is no industry consensus on how to respond to DNT signals. We do not currently respond to DNT signals, but we will update this policy if standards are adopted.

11.1 Third-Party Websites

Our website and Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 E-commerce Platform Integrations

When you integrate our Services with your e-commerce platform (e.g., Shopify):

  • You authorize us to access your e-commerce platform account
  • The e-commerce platform’s privacy policy governs their processing of data
  • We access only the data necessary to provide the Services
  • You can disconnect the integration at any time through your account settings

11.3 Commerce Channel Integrations

When you connect messaging channels (e.g., WhatsApp Business API, Instagram):

  • You authorize us to send and receive messages through these channels
  • The Commerce Channel provider’s terms and privacy policy apply to their processing of messages
  • Commerce Channels are independent controllers of message data
  • You can disconnect channels at any time through your account settings

11.4 No Control Over Third Parties

We do not control and are not responsible for:

  • Third-party data collection or processing practices
  • Third-party security measures
  • Changes to third-party terms or policies
  • Third-party availability or functionality

12. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 18, or the minimum legal age in your jurisdiction to enter into a binding contract.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe we have collected information from a child, please contact us immediately at legal@fyncall.com. We will promptly delete such information.

Note for End Customers: While our Business Customers may use our Services to interact with End Customers who are minors, our Business Customers are responsible for obtaining appropriate parental consent and complying with applicable children’s privacy laws. We process such data only as instructed by Business Customers.

13. REGION-SPECIFIC DISCLOSURES

13.1 For European Economic Area (EEA), UK, and Swiss Residents

Legal Basis for Processing:

We process personal data under the following legal bases:

  • Contract Performance: To provide the Services you have requested
  • Legitimate Interests: To improve our Services, prevent fraud, and ensure security
  • Legal Obligations: To comply with applicable laws and regulations
  • Consent: Where we have obtained your explicit consent (which you can withdraw at any time)

Your GDPR Rights:

In addition to the rights listed in Section 8, you have the right to:

  • Lodge a complaint with your supervisory authority
  • Not be subject to automated decision-making (including profiling) without human intervention

Supervisory Authority:

If you are in the EEA, you can contact your local data protection authority. If you are in the UK, you can contact the Information Commissioner’s Office (ICO). If you are in Switzerland, you can contact the Federal Data Protection and Information Commissioner (FDPIC).

Data Protection Officer:

You can contact our Data Protection Officer at: ray@fyncall.com

International Transfers:

See Section 6 for information about transfers of your data outside the EEA, UK, or Switzerland.

13.2 For California Residents

This section applies to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information We Collect:

We collect the following categories of personal information (see Section 2 for details):

  • Identifiers (name, email, phone number, IP address)
  • Commercial information (transaction history, purchase records)
  • Internet or network activity (usage data, browsing history)
  • Geolocation data (approximate location from IP address)
  • Professional or employment-related information (job title, company)
  • Inferences (preferences, behaviors)

Sources of Personal Information:

We collect personal information from:

  • Directly from you
  • Automatically through your use of our Services
  • From third parties (e-commerce platforms, payment processors)

Business Purposes for Collection:

We use personal information for the business purposes described in Section 3.

Sharing Personal Information:

We share personal information with the categories of third parties described in Section 5. We do not sell or share personal information for cross-context behavioral advertising.

Your California Privacy Rights:

California residents have the right to:

  • Right to Know: Request information about the personal information we have collected about you in the past 12 months
  • Right to Delete: Request deletion of your personal information (subject to exceptions)
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information (we do not sell or share)
  • Right to Limit: Limit the use of sensitive personal information (we do not use sensitive personal information for secondary purposes)
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

How to Exercise Your Rights:

To exercise these rights, please:

  • Email us at legal@fyncall.com
  • Call us at +852 8491 8265
  • Submit a request through your account settings

We will verify your identity before processing your request. We will respond within 45 days (extendable by an additional 45 days with notice).

Authorized Agents:

You may designate an authorized agent to submit requests on your behalf. We will require proof of authorization.

Retention:

See Section 7 for information about how long we retain personal information.

Do Not Sell or Share:

We do not sell or share personal information as defined by the CCPA. You do not need to opt-out.

Sensitive Personal Information:

We do not collect or use sensitive personal information for purposes other than those permitted under the CCPA.

13.3 For Singapore Residents

This section applies to residents of Singapore under the Personal Data Protection Act 2012 (PDPA).

Consent:

By using our Services, you consent to our collection, use, and disclosure of your personal data as described in this Privacy Policy.

Purpose Limitation:

We collect, use, and disclose personal data only for the purposes described in this Privacy Policy.

Access and Correction:

You have the right to request access to and correction of your personal data. See Section 8 for how to exercise these rights.

Withdrawal of Consent:

You may withdraw your consent for certain processing activities. Note that withdrawal may affect our ability to provide certain Services.

Transfer Outside Singapore:

We may transfer personal data outside Singapore as described in Section 6. We ensure that such transfers comply with PDPA requirements.

Data Protection Officer:

For questions about our data protection practices, contact: ray@fyncall.com

Personal Data Protection Commission:

You may contact the Personal Data Protection Commission (PDPC) if you have unresolved concerns: https://www.pdpc.gov.sg

13.4 For Malaysia Residents

This section applies to residents of Malaysia under the Personal Data Protection Act 2010 (PDPA).

Consent:

We process your personal data based on your consent or as permitted by law.

Your Rights:

You have the right to:

  • Access your personal data
  • Correct your personal data
  • Withdraw consent (where processing is based on consent)
  • Prevent processing for direct marketing purposes
  • Prevent processing likely to cause damage or distress

Transfer Outside Malaysia:

We may transfer personal data outside Malaysia as described in Section 6, subject to PDPA requirements and your consent where required.

Data Protection Officer:

Contact our Data Protection Officer at: ray@fyncall.com

Personal Data Protection Commissioner:

For complaints or inquiries, contact the Personal Data Protection Commissioner: https://www.pdp.gov.my

13.5 For Hong Kong Residents

This section applies to residents of Hong Kong under the Personal Data (Privacy) Ordinance (PDPO).

Data Protection Principles:

We comply with the data protection principles under the PDPO, including:

  • Purpose and manner of collection
  • Accuracy and retention
  • Use of personal data
  • Security
  • Transparency
  • Access and correction

Your Rights:

You have the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Object to the use of your personal data for direct marketing

Transfer Outside Hong Kong:

We may transfer personal data outside Hong Kong as described in Section 6.

Complaints:

For complaints about our handling of personal data, contact the Office of the Privacy Commissioner for Personal Data: https://www.pcpd.org.hk

14. CHANGES TO THIS PRIVACY POLICY

14.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Changes in applicable law
  • New features or functionality
  • Feedback from users or regulators

14.2 Notification

When we make material changes to this Privacy Policy, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email (if you have an account with us)
  • Post a notice on our website
  • Provide in-app notifications (for significant changes)

We will provide notice at least 30 days before material changes take effect.

14.3 Your Acceptance

Continued use of our Services after changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with changes, you should stop using our Services and close your account.

14.4 Previous Versions

Previous versions of this Privacy Policy are available upon request by contacting legal@fyncall.com.

15. CONTACT US

15.1 Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: legal@fyncall.com

Data Protection Officer: ray@fyncall.com

Mail: Builderson Group Limited Attn: Privacy Team FLAT/RM B, 1/F , 8 FUK WA STREET, SHAM SHUI PO ,KL

15.2 Response Time

We aim to respond to privacy inquiries within 30 days. For complex requests, we may require additional time and will inform you of the extension.

15.3 Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction: