The AI helpdesk
built for Shopify
One inbox for WhatsApp, Instagram, email and web chat, with an AI agent that knows your orders, products and policies.
Want to talk? Book a demo
Supported by leading startup programmes
AI drafts.
You approve.
Fyncall reads the question, checks Shopify and writes the reply. With Draft & Review on, your team sees every reply before it goes out.
- 1
A customer asks
Amara on Instagram
Where is my order?
- 2
The AI checks Shopify
Order #2081: in transit
Shipping policy
Your guardrails
- 3
It writes a draft
AI draft
Order #2081 is at your local depot and is due tomorrow. - 4
Your team approves
Approve and send SentOr edit it first Sent to Amara on Instagram
An AI agent built for ecommerce support
It reads the question, checks the order, and answers from your store data and knowledge base. When a rule says so, it hands over with full context.
Meet the AI agent →Every channel, with Copilot beside you
When a message is tricky, your team asks Copilot. It checks the order and your policies, and drafts the answer in seconds.
Reply to Sofia…
Copilot
Can she return only the jacket? Where does the refund go?
From your returns policy
- Yes, single items can be returned within 30 days.
- The 20% code is split across both items, so the jacket refund is $76.
- It goes back to the gift card.
Takes Shopify actions
Changes an address, cancels an order or checks a refund, within your rules.
Knows when to escalate
Complex issues, VIP customers or sensitive topics go to your team.
Guardrails you set
Tell the AI what it must never say or do in plain English.
Answers from your content
It uses your FAQs, policies and documentation.
Agent flows
Teach the AI your store's rules, in plain English
Every store has cases only it has. Describe how one should be handled, the way you'd brief a new teammate. Fyncall turns it into a flow the AI follows every time.
Your instructions
Test it
Flow preview
All your support channels in one place
Manage WhatsApp, Instagram, email and web chat from one helpdesk, with customer and order details on every conversation.
Explore the helpdesk →All channels in one place. Connect a channel and it joins the same queue.
Multilingual AI answers customers in the language they write in.
AI copilot
Drafts replies your team can check and send.
The strap on my tote arrived torn 😕
Reply to Sofia…
Tickets and reply windows
Priority, assignment and the 24-hour reply window on WhatsApp and Instagram.
Damaged item, order #2081
Reply window closes in6h 00m
Replied inside the 24-hour window
Automation rules
Tags, labels and routing without manual sorting.
Web chat widget Free
A free chat widget that helps, and sells
Put AI chat on your storefront. It greets shoppers at the right moment, answers their questions and helps them buy, and every chat lands in the same inbox as WhatsApp, Instagram and email.
New survey response★★★★★ · saved to Responses
A live demo on a made-up store. Click the widget to try it yourself.
See what AI support would cost you
Set your volume and see Fyncall priced against the helpdesks that charge per AI resolution, for the same month.
Fyncall for this month
$89
The same month elsewhere
- GorgiasCheapest plan that fits $670
- IntercomEssential + Fin $582
- ZendeskSuite Team · estimate $1,177
- RichpanelHelpdesk (one plan) $557
3 team members, monthly billing. We count 3 AI replies in a conversation the AI resolves and 1 in one it hands to your team. Prices from each company’s own pricing page, checked 7 Nov 2026. How we worked it out · Compare 11 helpdesks.
Switching to Fyncall
Moving from Gorgias, Zendesk or Tidio? Install from the Shopify App Store, then connect, teach and test, in the same screens you will use every day.
Start on the free plan. Your team approves AI replies until you are ready to let it answer on its own.
See how switching works →Integrations
Connect your channels and tools, and manage existing connections.
WhatsApp Business
Messaging
Connect your WhatsApp Business API via Meta Cloud API to send and receive customer messages, templates and media.
Twilio WhatsApp
Messaging
Send and receive WhatsApp messages through Twilio's messaging platform, with templates and delivery callbacks.
Email (SMTP/IMAP)
Messaging
Connect any email provider using standard SMTP and IMAP to send and receive customer emails.
Instagram Business
Messaging
Manage direct messages, story replies and comments from your Instagram Business Account.
Gmail OAuth
Messaging
Integrate Gmail with secure OAuth to send and receive email, with full threading and attachments.
Not Connected Microsoft Outlook OAuth
Messaging
Integrate Outlook and Microsoft 365 mailboxes to send and receive email from the shared inbox.
Knowledge Base
Manage documents and categories for your AI assistant
Upload Document
Add a new document to your knowledge base. Fill in the details and select a file to upload.
Name*
|
Category*
Select category
Upload*
Faye Active
WhatsApp agent
Knowledge files
Faye answers only from the files you link here. 1 of 3 linked.
Hi! Can I return a dress I wore once? It’s a bit tight.
Read Returns policy
Sorry, we can only take back unworn items with the tags on, within 30 days. If it’s the fit, I can check whether a larger size is in stock for an exchange?
Frequently asked questions
Is there a free plan?
Yes. The Free plan includes the unified inbox, unlimited human replies, up to 2 team members and 25 AI messages plus 50 AI credits a month.
What does Pro cost?
Pro is $34 a month, or $370 a year, with 500 AI messages a month and unlimited team members.
Which channels does Fyncall support?
WhatsApp, Instagram, email (Gmail and Outlook) and web chat.
Can my team take over from the AI?
Yes. Any conversation can be taken over with one click, and the full context comes with it.