Change Shopify orders from the conversation
The AI agent can update an address or cancel an unfulfilled order once the customer confirms, within the rules you set.
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Order changes, without leaving the inbox
Customers ask in chat, and the change happens in Shopify before the order ships.
Update a delivery address
The AI confirms the new address with the customer, then updates the unfulfilled order.
Please change my delivery address
Order #2064 is unfulfilled Allowed
Address updated
Cancel an order
An unfulfilled order can be cancelled after the customer confirms.
Cancel my order
Customer confirmed
Your rules decide
Prefer the AI not to touch live orders? Block order changes and leave lookups on.
Order changes Off
Order lookups On
Frequently asked questions
Which plan includes this?
Every plan, including Free.
Can I turn it off?
Yes. Block the order modification tools in Guardrails and keep order lookups on.