Web chat widget Free on every plan
A free live chat widget for your Shopify store
Greet shoppers at the right moment, answer them with AI, help them buy, and let your team step in. Every chat lands in the same inbox as WhatsApp, Instagram and email.
By the Fyncall team · Last updated 7 November 2026
New survey response★★★★★ · saved to Responses
A live demo on a made-up store. Click the widget to try it yourself.
What is the Fyncall web chat widget?
It is a chat window that sits in the corner of your Shopify store. Shoppers can ask questions, track an order or contact you on WhatsApp or email. The AI answers from your store data and your team can take over at any time. It is free on every Fyncall plan, and every conversation lands in your shared inbox.
What “free” includes
Chat on your store without paying for another app.
AI replies
The AI answers from your store data on every plan. On Free it uses your monthly AI messages.
Your team replies
Human replies are unlimited, on Free too.
On every plan
The widget comes with every Fyncall plan, including Free. No trial that runs out.
One shared inbox
Widget chats sit next to WhatsApp, Instagram and email.
Easy for shoppers
No account, no login
Shoppers just start typing. The pre-chat form is optional, and you can let them skip it.
Shopify built in
Track an order, see products with prices and stock, add to cart and check out through Shopify, all inside the chat.
Chats stay open for 24 hours
You keep every conversation in your inbox. On the shopper’s side the chat ends after 24 hours without activity, so reply within that window, or collect an email in the pre-chat form to follow up.
Private and accessible
The widget sets no cookies and loads no trackers or ad pixels. It supports cookie consent and accessibility.
Start the conversation, at the right moment
Proactive messages open a chat when a visitor is most likely to need help. Choose from six triggers.
Time on page
After a visitor has spent a set number of seconds on a page.
Scroll depth
When someone scrolls far enough to be reading closely.
Exit intent
When a visitor looks like they are about to leave.
Page visit
On the pages you choose, such as returns or shipping.
Cart value
When the cart passes an amount you set.
Returning visitor
When someone comes back to your store.
Chat here, or on WhatsApp and email
Show web chat, WhatsApp and email side by side, or only the channels you want. WhatsApp can open with a message already written.
WhatsApp“Hi! I have a question about my order.”
EmailOpens a message to your support address
Know who you are talking to
An optional pre-chat form asks for a name, email and question before the chat starts. Add, reorder or remove fields, and let visitors skip it if you prefer.
Your name · required
Email address · required
How can we help? · optional
Hear how it went
After a chat, ask for a rating and an optional comment. Submissions, survey responses and your average rating are all in Responses.
5-star ratingThe classic 1 to 5 satisfaction score.
Thumbs up or downOne tap, for a quick read on how it went.
NPSHow likely they are to recommend you, from 0 to 10.
How to set it up
- 1Install Fyncall from the Shopify App Store. The widget comes with every plan, including Free.
- 2Make it yours. Add your logo and agent avatar, pick a colour, corner radius and size, and choose the launcher.
- 3Choose how visitors reach you. Web chat, WhatsApp, email, or a mix, in the order you want.
- 4Turn on engagement. Add proactive triggers, a pre-chat form and a post-chat survey if you want them.
- 5Check the live preview, then save. Every change shows in the preview before it reaches your store.
Make it look like your store
- Company logo and agent avatar
- Agent and company name
- Primary colour for messages and buttons
- Corner radius, width and height
- Launcher icon, shape and size
- Footer badge on or off
Questions about the web chat widget
Is the web chat widget really free?
Yes. It is included on every Fyncall plan, including the Free plan, and both the AI and your team can reply in it.
Does the AI reply in the widget?
Yes. The AI answers from your products, orders and help content, and hands the conversation to your team when it should. On the Free plan the AI uses your monthly allowance of AI messages.
Can visitors contact us on WhatsApp or email instead?
Yes. You can show WhatsApp and email next to web chat, or instead of it. WhatsApp can open with a pre-filled message, such as "Hi! I have a question about my order."
What can start a proactive message?
Six triggers: time on page, scroll depth, exit intent, page visit, cart value and returning visitor.
Where do form and survey answers go?
To the Responses view, with form submissions, survey responses and your average rating in one place. The chats themselves land in your shared inbox.
Do shoppers need an account to chat?
No. They can start chatting straight away. If you turn on the pre-chat form, you can still let them skip it.
What happens if we reply late?
Every chat stays in your inbox. On the shopper’s side, the chat ends after 24 hours without activity, so reply within that window, or use the pre-chat form to collect an email and follow up there.
Does the widget use cookies?
No. It sets no cookies and loads no trackers or ad pixels. It only keeps what the chat needs in the browser’s local storage, such as the current conversation. It supports cookie consent and accessibility.
Can I match it to my brand?
Yes. Set your logo, agent name and avatar, primary colour, corner radius, width, height and launcher icon, and turn the footer badge on or off.
Keep exploring: the helpdesk, the AI agent, AI sales chat, WhatsApp for Shopify, plans and pricing.
