Fyncall wrote this comparison, so weigh it accordingly. Claims about QuickCEP link to QuickCEP's own site, help centre or Shopify App Store listing, and were checked on 8 November 2026. QuickCEP's website and its App Store listing show different plans, so we note both.
A support tool or a customer engagement platform?
QuickCEP describes itself as a "Customer Engagement Platform with Live Chat, AI Agent, Marketing Automation, CDP, and More". Fyncall is narrower on purpose: a helpdesk with an AI agent, built for Shopify stores that support customers on WhatsApp, Instagram, email and web chat. If you want support and marketing campaigns in the same tool, or you sell on marketplaces, QuickCEP covers more ground. If you want a support inbox that is simple to price, Fyncall is the more focused choice.
How do Fyncall and QuickCEP compare?
| Fyncall | QuickCEP | QuickCEP source (checked 8 Nov 2026) | |
|---|---|---|---|
| List prices | Free, and Pro at $34 a month or $370 a year. Plans | Website: Free $0, Starter $99 a month, Growth $199 a month, Enterprise custom. App Store: Free, and Enterprise at about US$1,699 a month (listed in HKD) | Pricing, App Store |
| What is metered | AI replies only: 25 a month on Free, 500 on Pro. Human replies are never counted | Messages, human and AI together: 100 on Free, 2,000 on Starter, 5,000 on Growth | Pricing |
| Team members | Up to 2 on Free, unlimited on Pro | 1 on Free, 2 on Starter, 3 on Growth | Pricing |
| Channels | WhatsApp, Instagram, email and web chat, on every plan | Live chat and email on every plan. Messenger and Instagram from Starter, Amazon from Growth. WhatsApp, Line, Zalo, X and SMS on Enterprise | Pricing |
| Marketplaces | None. Fyncall is for Shopify stores | Amazon, plus eBay, Lazada and Shopee in its help centre. Some are marked as still in progress | Channels |
| Tickets and SLAs | Tickets with priorities and first response and resolution targets | Tickets on Enterprise. We found no SLA features | Pricing |
| AI order actions | Look up orders, change a shipping address or cancel an unfulfilled order after the customer confirms, and check refund eligibility | Real-time order status and tracking. We found no refund, cancel or edit actions documented | AI chatbots |
| Marketing tools | Proactive messages in the web chat widget | Pop-ups and email, SMS and WhatsApp campaigns, on Enterprise | Pricing |
| Platforms | Shopify | Shopify, Shopline, Shoplazza, Magento and WordPress | Pricing |
| Shopify App Store rating | No reviews yet | 4.9 from 56 reviews | App Store |
Why the message quota matters
On QuickCEP, every message counts toward the plan, whether the AI or your team sends it: the pricing page lists "100 Messages (AI & Human)" on Free. A busy month with lots of human back-and-forth uses the quota as fast as the AI does. On Fyncall, only replies the AI sends are counted, and your team can reply as much as it needs. Our price comparison prices both for the same month, and shows how we worked it out.
When is QuickCEP the better choice?
- You sell on marketplaces. QuickCEP connects Amazon and other marketplaces to the same inbox.
- You want marketing in the same tool. Pop-ups and email, SMS and WhatsApp campaigns sit next to support on Enterprise.
- You sell in Asian markets. Line and Zalo are available on Enterprise.
- You use more than one store platform. QuickCEP works with Shopline, Shoplazza, Magento and WordPress as well as Shopify.
When does Fyncall make more sense?
- Your team replies a lot. Human replies never count on Fyncall.
- You need WhatsApp or tickets without an enterprise plan. Both are on every Fyncall plan.
- You want the AI to change orders. Fyncall's AI can update an address or cancel an unfulfilled order once the customer confirms, within the guardrails you set.
- Your team is growing. Fyncall Pro has unlimited team members.
What does switching from QuickCEP involve?
- Upload your policies and FAQs to the Fyncall knowledge base.
- Recreate your bot flows as Fyncall flows, written in plain language.
- Install Fyncall, sync Shopify and turn on the web chat widget. Then remove the QuickCEP chat, so customers see one chat bubble.
- Connect WhatsApp, Instagram and email, and start the AI in Draft & Review.
If you use QuickCEP for email or SMS marketing, keep a marketing tool for that: Fyncall does not send campaigns.
Common questions
Why do QuickCEP's prices differ between its website and the App Store?
Its website pricing page lists Starter and Growth plans that its App Store listing does not. We show both. Check with QuickCEP which plans you can buy through Shopify.
How does Fyncall compare with other tools?
See the Tidio, Zipchat and Gorgias alternatives comparisons.
