Move to Fyncall
from your current helpdesk
Coming from Gorgias, Zendesk or Tidio? Install from the Shopify App Store and connect your channels.
Want to talk? Book a demoIntegrations
Connect your channels and tools, and manage existing connections.
WhatsApp Business
Messaging
Connect your WhatsApp Business API via Meta Cloud API to send and receive customer messages, templates and media.
Twilio WhatsApp
Messaging
Send and receive WhatsApp messages through Twilio's messaging platform, with templates and delivery callbacks.
Email (SMTP/IMAP)
Messaging
Connect any email provider using standard SMTP and IMAP to send and receive customer emails.
Instagram Business
Messaging
Manage direct messages, story replies and comments from your Instagram Business Account.
Gmail OAuth
Messaging
Integrate Gmail with secure OAuth to send and receive email, with full threading and attachments.
Not Connected Microsoft Outlook OAuth
Messaging
Integrate Outlook and Microsoft 365 mailboxes to send and receive email from the shared inbox.
Knowledge Base
Manage documents and categories for your AI assistant
Upload Document
Add a new document to your knowledge base. Fill in the details and select a file to upload.
Name*
|
Category*
Select category
Upload*
Faye Active
WhatsApp agent
Knowledge files
Faye answers only from the files you link here. 1 of 3 linked.
Hi! Can I return a dress I wore once? It’s a bit tight.
Read Returns policy
Sorry, we can only take back unworn items with the tags on, within 30 days. If it’s the fit, I can check whether a larger size is in stock for an exchange?
Supported by leading startup programmes
What moves, and what doesn’t
Fyncall has no ticket importer, so switching is a fresh start. Here is what that means in practice.
Comes with you
- Your Shopify store, orders and customers, read live once you connect it
- Your WhatsApp, Instagram and email channels
- Your policies and FAQs, uploaded as documents
You set up again
- Saved replies and macros you want to keep
- Routing rules and tags
- Your team members
Stays where it is
- Past tickets and conversation history
- Reports from your old helpdesk
- Export what you need before you close the old account
A calm way to switch
Run both helpdesks side by side for a while. Nobody misses a customer, and your team learns Fyncall on real conversations.
- 1
Check your contract
Note your current helpdesk’s renewal date and any notice period, so you are not paying for two tools for long.
- 2
Install Fyncall and connect Shopify
Install from the Shopify App Store. Fyncall reads your orders, customers and products from then on.
- 3
Teach the AI your policies
Upload your returns, shipping and FAQ documents to the Knowledge Base. PDF, DOC, DOCX, TXT and MD files up to 10 MB each work.
- 4
Start with one channel
The web chat widget is the quickest to connect. Run it beside your old helpdesk while your team gets used to the inbox.
- 5
Keep AI on Draft & Review
Your team approves every AI reply before it is sent. Compare its drafts with what you would have written.
- 6
Move WhatsApp, Instagram and email
Connect the rest in a quiet week. New conversations arrive in Fyncall from then on.
- 7
Close the old helpdesk
Once its last tickets are closed, export what you want to keep and cancel.
Questions about switching
Can I import my old tickets?
No. Fyncall does not have an importer for Gorgias, Zendesk or Tidio data. Treat the move as a fresh start: new conversations begin in Fyncall, and old tickets stay in your previous helpdesk until you export what you need.
Do I have to switch everything at once?
No. Start with one channel, such as the web chat widget, and run Fyncall beside your current helpdesk. Move the other channels when your team is ready.
Will the AI reply to customers straight away?
Only if you let it. Start in Draft & Review, where your team approves every reply, and test it on your own questions first.
What do I need to teach the AI?
Upload your returns policy, shipping information and FAQs to the Knowledge Base. It also reads your Shopify orders and products. The Free plan holds 5 files and Pro has no limit.
Can I try it before I cancel my current helpdesk?
Yes. There is a free plan with the unified inbox, unlimited human replies, up to 2 team members and a monthly allowance of AI messages. Pro is $34 a month with unlimited team members and no contract.
Does Fyncall work outside Shopify?
No. Fyncall is made for Shopify stores only.
Does it cover phone or SMS?
No. Fyncall covers WhatsApp, Instagram, email and web chat. If calls matter to you, keep a phone tool alongside it.
Still deciding? See Fyncall vs Gorgias, Gorgias alternatives, pricing, or ask the team.