AI Customer Support for Shopify: 8 Tools and Their Costs

The best AI customer support for a Shopify store is the tool that reads your Shopify orders, answers on the channels your customers already use, and bills in a unit you can predict. On our worked example, the eight AI agents below cost from about $54 to over $1,000 a month for 300 AI-handled conversations, mostly because each vendor counts usage differently.

This guide is for Shopify store owners and support leads shortlisting an AI agent, not a whole helpdesk. Fyncall wrote this comparison, and Fyncall is one of the eight tools, so weigh it accordingly. Every claim about another vendor links to that vendor’s own page. Prices were checked on 8 Nov 2026; plans change often, so check the vendor’s site before you decide.

What is the best AI customer support for Shopify?

There is no single best AI for Shopify customer support. The right tool depends on three things: what the AI is allowed to do on an order, which channels it answers, and how the vendor bills for it.

• If you already run Gorgias, Intercom or Help Scout as your helpdesk, their own AI add-on is usually the shortest path, because the AI sits inside the inbox your team already works in.
• If you want a chat-first AI sales and support agent, Zipchat and Tidio Lyro are built around the storefront chat.
• If you have a large, mature support operation and an existing helpdesk, Siena is priced for that scale, with a monthly platform fee.
• If you are a small team that wants one inbox for WhatsApp, Instagram, email and web chat with the AI built in, Fyncall is designed for that, with a fixed plan price and optional AI message packs.

How did we compare the tools?

We recorded the same four attributes for all eight tools: the billing unit (resolutions, outcomes, conversations or AI replies), what the AI or team can do on a Shopify order, which channels are listed, and whether there is a free option. We used each vendor’s pricing page and, where needed, its Shopify page or App Store listing. If a page did not say something, we wrote “not stated” rather than guess. We left out full helpdesk features such as ticketing, SLAs and reporting; our helpdesk-focused guide to AI for ecommerce covers that side.

How do the tools compare at a glance?

The table below sums up each AI agent’s billing unit and its free option. Details and sources follow in each tool’s section.

Two of these units count replies (Zipchat and Fyncall). The other six count conversations or outcomes. That difference matters most when your customers send short, back-and-forth messages on WhatsApp or Instagram.

Gorgias AI Agent

Gorgias is a Shopify helpdesk sized by tickets, with the AI Agent billed on top. According to Gorgias’s pricing page, plans run from Starter at $10 a month for 50 tickets to Advanced at $900 a month for 5,000 tickets, Each plan includes some AI Agent automated interactions (30 on Starter and Basic, 190 on Pro, 530 on Advanced); after that, each costs $0.90 on a yearly plan or $1.00 monthly, with $1.50 listed as the overage rate. The same page states that each automated interaction also counts as one helpdesk ticket.

Gorgias’s billing article explains the rule: if the AI resolves a request without a person replying within 72 hours, you pay a ticket fee and an automation fee. If the AI hands the conversation to a person, you pay the ticket fee only.

On orders, Gorgias’s Shopify page says agents can create, duplicate, edit, refund and cancel Shopify orders inside Gorgias. Gorgias also offers voice and SMS. It suits stores that want a full helpdesk with phone support.

Tidio Lyro

Tidio is a live chat and helpdesk tool, and Lyro is its AI agent, priced as a separate add-on per conversation. Tidio’s pricing page shows the Lyro add-on starting at $39 a month for 50 conversations, or $32.50 a month billed yearly, with quotas up to 1,000 conversations a month, and every account gets its first 50 Lyro conversations free for life. The same page lists WhatsApp, Instagram and Messenger integrations on every plan, and native Shopify actions from the Growth plan up.

Tidio’s AI agent page says a Lyro conversation starts from $0.50 and counts on any channel integrated with Tidio. The Tidio Shopify page describes Lyro reviewing order statuses, while your agents cancel orders, offer refunds or change shipping addresses from the dashboard.

Intercom Fin

Intercom Fin is the AI agent inside Intercom, billed per outcome. Intercom’s pricing page lists Fin at $0.99 per outcome, where an outcome is a customer confirming the issue is resolved, a customer not asking for more help after Fin’s answer, or Fin completing a workflow, and you are charged at most once per conversation. Fin sits on top of a seat plan: when we checked, Essential was $19 a seat a month billed yearly for new customers (with $29 struck through), or $29 billed monthly. Our cost table uses the $29 monthly price.

The same page says Fin answers email, live chat, phone and more. Intercom’s Shopify App Store listing says Fin resolves order queries using real-time Shopify data, and that teams can issue refunds from the inbox.

Help Scout AI Answers

Help Scout is a general-purpose helpdesk, and AI Answers is its AI feature, billed per resolution. Help Scout’s pricing page lists AI Answers at $0.75 per resolution, with 3 months of free, unlimited AI Answers resolutions when you create an account. A resolution is one conversation that AI Answers resolves without human help, and you can set a monthly spending cap.

Help Scout has a free plan with 5 users and 1 inbox. Its Standard plan is $30 per user a month, or $25 billed yearly, and lists WhatsApp, Instagram and Messenger. The pricing page does not mention Shopify or describe order actions for the AI.

Re:amaze AI

Re:amaze is a helpdesk billed per team member, with AI resolutions bundled per seat. Re:amaze’s pricing page lists Basic at $29 per member a month ($26.10 yearly) with 5 AI resolutions per member, then $0.85 for each extra resolution. Pro and Plus include 10 and 20 resolutions per member.

SMS and voice channels are on Pro and Plus, and there is no free plan. The pricing page does not describe what the AI can do on a Shopify order.

Zipchat

Zipchat is an AI sales and support chat agent sold by AI replies rather than conversations. Zipchat’s pricing page lists Starter at $80 a month billed monthly ($64 yearly) for 750 AI replies, then Pro for 3,000, Scale for 6,000 and Scale Plus for 14,000. Extra replies cost $49 for 250 (for 500 on Scale Plus). The same page lists WhatsApp, Instagram DMs and email alongside the chat widget.

Zipchat’s Shopify App Store listing shows a Free plan with 120 AI replies a month. On orders, Zipchat’s Shopify integration page says order tracking works without setup, while cancelling orders, refunds and returns need a connected “Agentic Skill”.

Siena AI

Siena is an AI agent built for larger ecommerce support teams. Siena’s pricing page lists a $750 a month platform fee plus $0.90 per automated ticket, with support and implementation priced on request. The pricing page does not list channels.

Siena’s homepage describes handling requests from “where is my order?” to starting a return, including updating addresses, generating labels, issuing refunds and sending replacements. The same page lists helpdesks among the tools it integrates with.

Fyncall

Fyncall is an AI helpdesk built only for Shopify, made by Builderson Group Limited. It combines one shared inbox for WhatsApp, Instagram, email and web chat with an AI agent per channel, and shows the customer’s Shopify orders beside every conversation. You install it from the Shopify App Store.

Fyncall counts AI messages: one AI message is one reply the AI sends to a customer, on any channel. Human replies never count. The Free plan includes 25 AI messages a month and up to 2 team members, with the AI able to reply on its own. Guardrails, including switching individual AI tools off, handover settings and Draft & Review mode are on the Free plan too. Pro is $34 a month (or $370 a year) with 500 AI messages, unlimited team members, AI Copilot and ticketing with SLAs. On Pro, you can add AI message packs: 100 for $5, 500 for $20, 1,000 for $35 or 5,000 for $150. There is no per-resolution, per-ticket or per-seat fee on Pro.

Fyncall is aimed at teams of one to ten. It does not offer phone calls, SMS, Facebook Messenger or TikTok Shop, and it does not have a mobile app for agents yet. Our AI support agent page covers how the agent works in more detail.

What does AI customer support for Shopify cost at 300, 1,000 and 3,000 conversations?

AI customer service cost on Shopify depends far more on the billing unit than on the headline price. The table below estimates one month’s cost for 300, 1,000 and 3,000 conversations that the AI handles on its own.

Assumptions, so you can redo the maths for your store:

• Monthly billing, one team seat where a seat is required, cheapest plan that fits.
• Only AI-handled conversations are counted. Conversations your team handles cost extra on some tools and nothing on others.
• Each AI-handled conversation takes 3 AI replies. This only affects the two tools that bill per reply (Zipchat and Fyncall).
• No included allowances are subtracted unless noted, and promotional free periods are ignored.

How the trickier rows were worked out:

• Fyncall: 300 conversations is 900 AI replies, so 400 above the 500 included: one 500 pack ($20). At 1,000 conversations, 2,500 extra replies: two 1,000 packs and one 500 pack ($90). At 3,000 conversations, 8,500 extra: one 5,000 pack, three 1,000 packs and one 500 pack ($275). Packs are bought on Pro and do not expire.
• Gorgias: each automated interaction also counts as a ticket, so the plan must cover every conversation, and the AI fee is added on top for interactions above the plan’s allowance (30 on Basic, 190 on Pro, 530 on Advanced). 300 conversations fit Basic: $60 plus 270 × $1.00 = $330. At 1,000, Pro is cheaper than Basic with extra tickets: $360 plus 810 × $1.00 = $1,170 (Basic would be $60 + 700 extra tickets at $0.40 + 970 × $1.00 = $1,310). At 3,000, Advanced is cheapest: $900 plus 2,470 × $1.00 = $3,370 (Pro plus 1,000 extra tickets at $0.36 would be $720 + 2,810 × $1.00 = $3,530).
• Zipchat: 900 replies is Starter plus one $49 pack ($129). 3,000 replies fits Pro. 9,000 replies is cheapest as Scale ($600) plus twelve $49 packs. Zipchat’s pricing page shows yearly prices for Pro and Scale ($240 and $480 a month); we added back the 20% yearly saving to get monthly prices of $300 and $600.
• Tidio Lyro: Tidio shows Lyro quotas from 50 to 1,000 conversations a month but, when we checked, printed a price only for the 50 tier. We used about $0.70 per conversation, the rate we recorded for 500 to 1,000 when building our pricing comparison, so treat this row as an estimate. Native Shopify actions need the Growth plan or above, which costs extra. Above 1,000 conversations, ask Tidio.

Two things change this for a real store. If your customers send many short messages, per-reply pricing rises: at 5 replies per conversation, 1,000 conversations on Fyncall Pro is $34 plus one 5,000 pack ($150), or $184. And conversations the AI hands to a person may be billed on some tools and not others. Our savings calculator lets you enter your own team size and volumes.

What can the AI actually do on a Shopify order?

Order actions are where AI agents for Shopify differ most. Answering “where is my order?” with live tracking is common (our guide to Shopify order status automation covers that question on its own); changing or cancelling an order is less common, and issuing refunds is a decision you may not want the AI to make.

Fyncall’s AI looks up orders by order number, email or phone, and gives the estimated delivery date and tracking link. It can update a shipping address, add an order note, or cancel an order that has not shipped, but only after the customer confirms. For refunds, it checks eligibility and refund status; issuing the refund stays with your team. Each of these tools can be switched off, so you can keep lookups on and block order changes; the Guardrails docs explain tool access per agent. If you want to see what that looks like next to Shopify’s own free chat, our Shopify Inbox vs AI agent comparison walks through it.

Which tools answer on WhatsApp and Instagram?

WhatsApp and Instagram matter because many Shopify customers ask about orders in DMs rather than by email. Of the eight tools, the vendors’ own pages list WhatsApp and Instagram for Tidio, Help Scout, Zipchat and Fyncall.

• Tidio and Zipchat list both on every plan (Tidio pricing, Zipchat pricing), and Tidio says a Lyro conversation can start on any channel integrated with Tidio.
• Help Scout lists both on Standard (Help Scout pricing), but the page does not say whether AI Answers replies there.
• Intercom charges WhatsApp per message sent and says Fin answers email, live chat, phone and more (Intercom pricing).
• Gorgias describes replying to Messenger and Instagram comments, plus voice and SMS, on its Shopify page, which does not mention WhatsApp.
• Re:amaze lists unlimited social channels without naming either (Re:amaze pricing), and Siena’s pricing page names no specific channels.

Fyncall covers WhatsApp, Instagram, email and web chat in one inbox, with a separate named AI agent for each channel. On WhatsApp, the composer counts down Meta’s 24-hour service window, and WhatsApp message fees are charged by Meta or Twilio, not by Fyncall; our post on running a WhatsApp helpdesk for Shopify breaks those costs down. Instagram DMs, comments and story replies are part of the same inbox. The web chat widget is free on every plan.

When does another tool fit better than Fyncall?

Fyncall is not the right AI customer support tool for every Shopify store. Pick something else if:

• You need phone or SMS support. Gorgias offers voice and SMS, and Intercom lists phone. Fyncall does not offer either.
• You also sell on marketplaces or other ecommerce platforms. Fyncall is Shopify only, so choose a tool that connects to every place you sell.
• You already run a helpdesk your team likes. Adding Intercom Fin, Help Scout AI Answers or Siena on top keeps your history and workflows in place. Fyncall has no importer for old tickets, so switching means starting fresh.
• You want the AI to issue refunds. Siena and Zipchat (with an Agentic Skill) describe refunding. Fyncall’s AI checks refund eligibility and leaves the refund to your team.
• Your team works mainly from their phones. Fyncall has no agent mobile app yet.

Fyncall fits small Shopify teams that want WhatsApp, Instagram, email and web chat in one place, an AI that can look up and change orders with the customer’s confirmation, and a price that does not grow with seats or resolutions.

Common questions

Is there free AI customer support for Shopify?

Yes, with limits. Fyncall’s Free plan includes 25 AI messages a month for up to 2 team members. Tidio gives every account 50 Lyro conversations for life, Zipchat’s App Store listing shows a Free plan with 120 AI replies a month, and Help Scout makes AI Answers free for the first 3 months.

What is per resolution pricing?

Per resolution pricing means you pay each time the AI closes a conversation without a person stepping in. Help Scout ($0.75), Re:amaze ($0.85 after the included amount) and Intercom ($0.99 per outcome) use versions of it. It is predictable per conversation, but your bill rises with every conversation the AI handles well.

How much do Gorgias AI Agent and Tidio Lyro cost?

Gorgias includes 30 to 530 AI Agent automated interactions depending on the plan, then charges $0.90 each on a yearly plan or $1.00 monthly, and each one also counts as a ticket on your plan. Tidio sells Lyro per conversation, with the add-on starting at $39 a month for 50 ($32.50 billed yearly), and native Shopify actions need the Growth plan or above. Our Gorgias vs Tidio vs Fyncall comparison puts the three side by side for a Shopify store.

Do I need a full helpdesk as well as an AI agent?

It depends on the tool. Gorgias, Tidio, Intercom, Help Scout, Re:amaze and Fyncall include an inbox for your team. Zipchat and Siena are AI agents that usually work alongside a separate helpdesk, which can mean a second bill: Zipchat describes working inside or in front of Gorgias, and Siena lists helpdesks among its integrations.