Fyncall wrote this comparison, so weigh it accordingly. Claims about Richpanel link to Richpanel's own site, help centre, terms or Shopify App Store listing, and were checked on 8 November 2026.
Who is each one built for?
Richpanel says it is for "ecommerce brands with a support team, from a few agents to 100+", and pitches itself to teams "that outgrew Gorgias or Zendesk". Fyncall is built for smaller Shopify teams, roughly one to ten people, who want a helpdesk with AI at a price that does not grow with every person they add.
How do Fyncall and Richpanel compare?
| Fyncall | Richpanel | Richpanel source (checked 8 Nov 2026) | |
|---|---|---|---|
| List prices | Free, and Pro at $34 a month or $370 a year. Plans | One plan: $99 per seat a month billed annually, or $119 billed monthly. Above 100,000 conversations a month, pricing is custom | Pricing |
| What is metered | AI replies: 25 a month on Free, 500 on Pro. Human replies are never counted | Seats, plus about $0.20 per AI-handled conversation (billed as AI credits). AI starts at $200 a month, with top-ups in $100 blocks | Pricing |
| Team members | Up to 2 on Free, unlimited on Pro | Paid per seat | Pricing |
| Contract | Monthly or yearly plans | Monthly or annual commitment. Its terms say subscriptions renew automatically, with fees "non-cancelable and non-refundable" and a 6% yearly increase on renewal | Terms of service |
| Free plan or trial | Free plan, plus a 14-day trial of Pro | No free plan. The App Store listing shows a 14-day free trial | App Store |
| Channels | WhatsApp, Instagram, email and web chat | Email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone, with AI voice agents | Homepage |
| AI order actions | Look up orders, change a shipping address or cancel an unfulfilled order after the customer confirms, and check refund eligibility | Cancels unshipped orders, edits or swaps items and changes addresses. Refunds follow your written policy, and actions can wait for a person's approval | AI actions |
| Returns | The AI checks refund eligibility; returns are handled by your team or your returns app | A paid Returns add-on, priced by return volume | Returns |
| Moving your data | Fyncall's docs do not describe an importer, so plan to start conversations fresh | Importers for Gorgias, Zendesk, Kustomer and Help Scout | Help centre |
| Shopify App Store rating | No reviews yet | 4.9 from 136 reviews | App Store |
What does a month cost?
Richpanel's price grows with every seat and every AI conversation. Three seats come to $297 a month on an annual commitment, or $357 monthly, before any AI, and its AI starts at $200 a month. Fyncall Pro is $34 a month for any number of team members, with 500 AI replies included and packs from $5 for 100 more. Our price comparison prices both for the same month, and shows how we worked it out.
Read the money-back terms closely too. The pricing page mentions a full refund, but the guarantee terms limit it to the subscription fees for the first 30 days and exclude add-ons.
When is Richpanel the better choice?
- You have a large team. Richpanel is built for teams up to 100+ agents, and runs many brands in one workspace.
- You want the AI to do more with orders. It can edit and swap items, and connects to tools such as Recharge, Loop and ShipHero.
- You support customers by phone or on TikTok. Fyncall covers neither.
- You want your history moved over. Richpanel imports conversations, macros and tags from Gorgias, Zendesk, Kustomer and Help Scout.
When does Fyncall make more sense?
- Your team is small or growing. Adding people to Fyncall Pro costs nothing.
- You want a low fixed price. Fyncall Pro is $34 a month, or $370 a year, however many people reply.
- You want to start free. Fyncall's Free plan includes the inbox, the AI and the web chat widget.
- You want per-channel AI rules. Each channel can have its own agent, tone and guardrails.
What does switching from Richpanel involve?
- Check your Richpanel renewal date: contracts renew automatically unless you give notice 30 days before the end.
- Upload your policies and macros to the Fyncall knowledge base.
- Install Fyncall, sync Shopify and connect WhatsApp, Instagram, email and the web chat widget.
- Start the AI in Draft & Review, then switch on Auto-Reply channel by channel.
Common questions
Is Richpanel billed monthly or yearly?
Both. Its pricing page lists $99 a seat on an annual commitment and $119 on a monthly one, and AI credits cost $0.50 each yearly or $0.60 monthly. Its terms still describe automatic renewal, so check the notice period before you sign.
How does Fyncall compare with other tools?
See the Zendesk, Zipchat and Gorgias alternatives comparisons.
