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Fyncall Pro
The full AI assistant for support & sales
or $370/year ($31/mo) — save 9%
500 AI messages / mo
+ 1,000 AI credits for copilot • buy more anytime
Add-on packs
Need more? Top up anytime.
Busy season, a big launch, a viral post: buy exactly what you need, when you need it. One price for everyone, and the bigger the pack, the less you pay per unit.
AI Messages
Customer-facing AI replies on WhatsApp, Instagram, email & web chat
- 100messages$5$0.05 each
- 500messages$20$0.04 each
- 1,000messages$35$0.035 each
- 5,000messagesBest value$150$0.03 each
AI Credits
AI workflows, copilot drafts & conversation analysis
- 100credits$10$0.10 each
- 500credits$40$0.08 each
- 1,000credits$70$0.07 each
- 5,000creditsBest value$300$0.06 each
Charged instantly
Paid through Shopify billing the moment you buy. Credits land in your account immediately.
Never expire
Packs kick in after your monthly allowance and roll over until they're used, even if you change plans.
No surprise overage
Nothing is ever charged automatically. If you run out, the AI pauses and your team keeps replying for free.
Add-on packs are available on Fyncall Pro. All prices in USD.
How we compare
Enterprise-grade AI. Without the enterprise bill.
See how Fyncall stacks up against Zendesk, QuickCEP and Gorgias: the same deep, action-taking AI, built for Shopify, at one flat price. No per-resolution fees, no surprise invoices.
| FyncallPro | Zendesk | QuickCEP | Gorgias | |
|---|---|---|---|---|
| Built for | Shopify merchants | Enterprise support teams | Cross-border e-commerce sellers | Shopify merchants |
| Setup | Minutes, from the Shopify App Store | Days to weeks, admin-led | Self-serve | Self-serve |
| Pricing | ||||
| Free plan with real AI | 100 msgs, 1 seat | Limited | ||
| Starting paid price | $34/mo flat | $55/agent/mo (Suite Team) | $99/mo (2,000 msgs) | $10–$900/mo |
| Per-resolution AI fee | None | $1.50–$2.00 each | None | $0.90–$1.50 each |
| What gets metered | AI replies only | Seats + AI resolutions | Every message, AI and human | Tickets + AI resolutions |
| Human replies | Unlimited | Unlimited per seat | Count toward quota | Count toward ticket quota |
| Seats | Unlimited (Pro) | Per agent | 1–3 (custom on Enterprise) | By ticket volume |
| Overage | Never — prepaid packs only | Auto-charged pay-as-you-go | Not published | $1.50 per extra resolution |
| Typical cost / mo | $34 | $275+ for 5 agents, before AI | $99–$199 | $360+ & climbing |
| AI | ||||
| AI agent (resolves on its own) | ||||
| AI copilot for your team | $50/agent/mo add-on | |||
| Named AI agent per channel | ||||
| Plain-English workflow builder | ||||
| AI guardrails | Not advertised | Not advertised | ||
| Knowledge base (RAG) | 3–30 files by tier | |||
| Multilingual AI | ||||
| Inbox | ||||
| Unified omnichannel inbox | ||||
| Automation rules | ||||
| Tags & labels | ||||
| Ticketing with SLA & escalations | Enterprise only | |||
| Audit logs | Enterprise only | Not advertised | ||
| Shopify & platform | ||||
| Installs from the Shopify App Store | ||||
| AI takes Shopify actions (address change, cancel, refund status) | Custom setup (Action Builder) | Order status & tracking | ||
| Shopify order panel for agents | ||||
| Channels | ||||
| Suite Team+ | Enterprise only | |||
| Suite Team+ | Starter+ | |||
| Web chat | ||||
| Email (incl. Gmail & Outlook) | ||||
| Facebook Messenger | Suite Team+ | Starter+ | ||
| Phone / voice | Suite Team+ | Enterprise only | ||
| SMS | Suite Team+ | Enterprise only | ||
| Customer experience | ||||
| Shopify cart in chat | Not advertised | |||
| Self-serve order tracking | ||||
Comparison based on each vendor's publicly published pricing and features as of September 2026 and may change. Zendesk prices are per agent, billed annually; Suite Team is the lowest tier that includes AI agents and messaging. QuickCEP figures are from quickcep.com. All product names are trademarks of their respective owners. Verify current details on each vendor's site.
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