AI helpdesk features
built for Shopify stores
Deploy multiple AI agents with unique personalities across all channels. Bidirectional e-commerce sync with human collaboration built-in.
Use them for AI customer support and AI sales chat, across WhatsApp and Instagram, then compare Fyncall plans.
AI Tools Built for E-Commerce
Every tool your AI needs to handle customer conversations—from product discovery to returns processing.
Product Search
Natural language product finding
Recommendations
AI-powered suggestions
Inventory Check
Real-time stock levels
Size Finder
Personalized sizing
Comparison
Side-by-side products
Category Browse
Guided navigation
Order Tracking
Real-time updates
Order Lookup
Find by number/email
Modify Order
Change before shipping
Cancel Order
Process cancellations
Delivery Updates
ETA notifications
Order History
Past purchases
Return Request
Initiate returns
Refund Status
Track refunds
Exchange
Swap products
Refund Request
Log for your team
Policy Check
Eligibility rules
Damage Claims
Handle issues
Add to Cart
Build a cart in chat
Cart View
Review items
Apply Discount
Coupon codes
Checkout Link
Secure payment
Abandoned Cart
Recovery messages
Gift Wrapping
Special options
FAQ Answer
Instant answers
Policy Info
Store policies
Contact Hours
Availability info
Store Locator
Find locations
Escalation
Human handoff
Feedback
Collect reviews
Account Lookup
Find customers
Order History
Purchase records
Loyalty Points
Rewards balance
Preferences
Saved info
Address Update
Manage details
Subscription
Manage recurring
+ many more tools across all categories
One Inbox for Every Channel
Meet customers where they are. All conversations flow into one unified inbox.
AI Handles Routine. Humans Handle Relationships.
Not 100% AI—your team stays in control
AI That Actually Understands
Our AI doesn't just match keywords—it understands context, sentiment, and intent. Customers get helpful, natural responses.
Natural language understandingOne-Click Human Takeover
Take over any conversation instantly. AI preserves full context so you pick up right where it left off.
Full conversation contextSmart Escalation Rules
Define when AI should escalate—complex issues, VIP customers, or sensitive topics. Your rules, always followed.
Custom trigger conditionsAnswers From Your Content
Answers from your knowledge base, store data and rules. It does not retrain itself on your conversations.
You control the sourcesTurn Every Conversation Into a Sale
Product discovery and carts in chat, with checkout through Shopify
Smart Product Recommendations
'I need running shoes for flat feet' → AI shows curated options with images, prices, and sizes in seconds.
Context-aware suggestionsCarts and Checkout Links in Chat
Product carousels, size selection and carts in chat, then customers pay through a secure Shopify checkout link.
Secure Shopify checkoutAbandoned Cart Recovery
Automatically reach out to customers who didn't complete checkout with personalized offers.
Recover lost revenueUpsell & Cross-sell
AI suggests complementary products based on what's in cart and purchase history.
Increase order valueHandle Routine Questions Automatically
Instant answers to the questions flooding your inbox
Instant Order Updates
'Where's my order?' answered in seconds with tracking, status, and delivery estimate. No human needed.
Tracking and delivery statusReturns Made Simple
AI checks eligibility, explains options, generates labels, and processes requests automatically.
Follows your return rulesKnowledge Base Answers
AI answers from your FAQs, policies, and documentation.
Uses your own contentTicket Management
Complex issues get proper tickets with priority, assignment, and SLA tracking.
Nothing falls throughThe Deepest Store Integration
Not just connected—truly integrated with real-time bidirectional sync. Changes in your store or Fyncall reflect everywhere instantly.
Your Store
Fyncall
Not Your Average Chatbot
Built specifically for e-commerce, not adapted from generic solutions
| Feature | Generic Bots | Fyncall |
|---|---|---|
| Product understanding | Basic keywords | Full catalog knowledge |
| Order management | External links | In-chat actions |
| Data sync | Hourly batches | Real-time bidirectional |
| Human handoff | Start over | Full context preserved |
| Response quality | Scripted | Natural & contextual |
| E-commerce features | Add-ons | Built-in |
What Fyncall Covers
The capabilities behind every conversation
24/7
Availability
Your AI never clocks out
One
Inbox
WhatsApp, Instagram, email and web chat
Live
Shopify Data
Two-way sync with your store
1-Click
Human Takeover
With full conversation context