Fyncall publishes this page and has an obvious interest in the outcome. Every claim about Gorgias links to Gorgias's own site and was checked on 2 November 2026. Gorgias can change its plans at any time, so confirm anything that matters to your decision on its site.
How do Fyncall and Gorgias differ?
Gorgias lists more channels and platforms and describes more agent-side order controls. Fyncall covers fewer channels and only Shopify, and is organised around one configurable AI agent per channel.
| Fyncall | Gorgias | Gorgias source (checked 2 Nov 2026) | |
|---|---|---|---|
| Billing unit | Plan with a monthly allowance of AI messages; one is counted each time the AI responds. Human replies are unlimited. Plans | Billable tickets, plus a fee for conversations AI Agent resolves | How you're billed |
| Team size | Unlimited team members on Pro; up to 2 on Free | "Never priced per agent". The pricing FAQ says the number of seats depends on your plan; seat counts by plan were not published in the text we checked | Pricing |
| Email and web chat | Yes | Yes | Pricing |
| Yes, through your own Meta or Twilio connection | Yes. The app is free to install on every Helpdesk plan, and WhatsApp tickets count like other tickets | WhatsApp setup | |
| DMs, post and reel comments, story replies and mentions, with dedicated flow triggers | Comments from posts and ads in one place, alongside Facebook and Messenger. AI Agent can be enabled on Instagram DMs and Messenger on plans with AI Agent | Shopify page, AI Agent on Instagram | |
| Voice and SMS | Not offered | Add-ons available on any plan, priced by usage | Pricing |
| Messenger and TikTok Shop | Not offered | Both listed | Pricing, Shopify page |
| Ecommerce platforms | Shopify | Shopify, BigCommerce, Magento and WooCommerce listed, plus multi-store support | Pricing |
| Agent-side order work | Send products and variants, view the cart, create an order and send a checkout link | Create, duplicate, edit, refund and cancel Shopify orders from the helpdesk | Shopify page |
We have not repeated Gorgias's plan prices. When we checked, its pricing page showed more than one figure for some plans, so please read the current numbers on Gorgias's pricing page directly. Fyncall Pro has a list price of $34 a month; see our pricing page.
What are you actually paying for with each one?
The units differ, so a headline price says little until you apply it to your own volume. Gorgias counts a ticket as billable when at least one message in it is sent from your helpdesk. An automation fee and a ticket fee may both apply to a ticket only when AI Agent resolves it entirely; if a person takes over, only the ticket fee applies.
Fyncall's Pro allowance is counted per AI response, so a single conversation with several AI replies uses several messages. Human replies do not count against it. To compare the two fairly, pull a month of your conversations and estimate three numbers: total tickets, the share you expect AI to resolve, and the average number of AI replies in those conversations. Then check them against each vendor's current plan page.
WhatsApp is a real difference here. Gorgias says that with its setup you'll never see a bill from Meta, because those tickets are billed as helpdesk tickets. With Fyncall you connect your own Meta or Twilio account, and those providers set their own message fees. If a single invoice matters to you, that is a point for Gorgias.
When is Gorgias the better choice?
- You support customers by phone or SMS. Gorgias offers both as add-ons. Fyncall has neither.
- You sell on TikTok Shop or use Messenger. Gorgias lists them; Fyncall does not offer them.
- You run on more than one ecommerce platform. Gorgias lists BigCommerce, Magento and WooCommerce. Fyncall is Shopify only.
- Agents regularly edit, duplicate or refund orders by hand. Gorgias describes those actions directly in its helpdesk.
- You want public track record before committing. Fyncall is a newer product, and at the time of writing our App Store listing has no reviews.
- Your Gorgias setup already works. A rebuilt helpdesk costs time. Switching for its own sake is rarely worth it.
When does Fyncall fit better?
- WhatsApp and Instagram are core channels. Each gets its own agent, with separate guardrails, knowledge and flows. See the WhatsApp and Instagram pages.
- You want to control AI one channel at a time. Auto-Reply, Draft & Review or Off can be set per channel, so email can stay reviewed while web chat runs on its own.
- You want to write automations in plain language. You describe a scenario, and flows turn it into steps you can inspect.
- You are a small team on Shopify only. Pro lists unlimited team members, plus ticketing with SLA tracking and an AI Copilot.
What can Fyncall's AI do with Shopify orders?
Fyncall's agents have tools to look up orders and tracking, update the shipping address on an unfulfilled order, cancel an unfulfilled order after the customer confirms, start a return request, and check refund eligibility and log a refund request. Available tools depend on your store and integrations, and each can be switched off per agent. Before you rely on one, try it in the Test sandbox using your own policies.
For an equivalent view of Gorgias, read its Shopify page, and ask which of those actions its AI Agent performs on your plan, rather than the human agents in the helpdesk.
What does switching from Gorgias involve?
Fyncall's docs do not describe an importer for Gorgias data, so plan this as a rebuild and not a migration. New conversations start in Fyncall, and past tickets stay in Gorgias for reference.
- Check your contract. Note your renewal date and any notice period before setting a cutover.
- Export what you will rebuild. Macros and rules usually become knowledge files, guardrails and flows.
- Install Fyncall and sync Shopify. Products, orders and customers sync from your store.
- Start with one low-risk channel. Web chat is usually the easiest place to run a parallel test.
- Use Draft & Review for at least the first stretch. Compare the drafts with what your team would send.
- Move WhatsApp and Instagram deliberately. Check each provider's rules on moving a connection, and do it during a quiet period.
- Keep Gorgias available until open tickets are closed. Then decide what you need to export before cancelling.
Our AI customer service guide has a test script you can run on both products. To compare against a general service suite instead, see Zendesk alternative.
Common questions
Does Fyncall support voice?
No. Fyncall's channels are WhatsApp, Instagram, Gmail, Outlook and other email through SMTP, and web chat.
Can I try Fyncall without leaving Gorgias?
Yes. Web chat is a sensible channel to test first, as long as you do not run two chat widgets for the same customers at the same time. Book a demo if you would like to walk through your setup with us first.