Fyncall vs Gorgias
Both are helpdesks for Shopify. The main difference is how they charge for AI.
Want to talk? Book a demoSide by side
| Feature | Fyncall | Gorgias |
|---|---|---|
| Built for | Shopify merchants | Shopify merchants |
| Starting paid price | $34/mo flat | $10–$900/mo |
| Per-resolution AI fee | None | $0.90–$1.50 each |
| What gets metered | AI replies only | Tickets + AI resolutions |
| Human replies | Unlimited | Count toward ticket quota |
| Seats | Unlimited (Pro) | By ticket volume |
| Included | Included | |
| Included | Included | |
| Web chat | Included | Included |
| Email (Gmail and Outlook) | Included | Included |
| Plain-English workflow builder | Included | Not listed |
| AI guardrails | Included | Not listed |
Gorgias details are from your existing comparison table, last checked September 2026. Check again before publishing.
See what AI support would cost you
Set your volume and see Fyncall priced against the helpdesks that charge per AI resolution, for the same month.
Fyncall for this month
$89
The same month elsewhere
- GorgiasCheapest plan that fits $670
- IntercomEssential + Fin $582
- ZendeskSuite Team · estimate $1,177
- RichpanelHelpdesk (one plan) $557
3 team members, monthly billing. We count 3 AI replies in a conversation the AI resolves and 1 in one it hands to your team. Prices from each company’s own pricing page, checked 7 Nov 2026. How we worked it out · Compare 11 helpdesks.
Switching to Fyncall
Moving from Gorgias, Zendesk or Tidio? Install from the Shopify App Store, then connect, teach and test, in the same screens you will use every day.
Start on the free plan. Your team approves AI replies until you are ready to let it answer on its own.
See how switching works →Integrations
Connect your channels and tools, and manage existing connections.
WhatsApp Business
Messaging
Connect your WhatsApp Business API via Meta Cloud API to send and receive customer messages, templates and media.
Twilio WhatsApp
Messaging
Send and receive WhatsApp messages through Twilio's messaging platform, with templates and delivery callbacks.
Email (SMTP/IMAP)
Messaging
Connect any email provider using standard SMTP and IMAP to send and receive customer emails.
Instagram Business
Messaging
Manage direct messages, story replies and comments from your Instagram Business Account.
Gmail OAuth
Messaging
Integrate Gmail with secure OAuth to send and receive email, with full threading and attachments.
Not Connected Microsoft Outlook OAuth
Messaging
Integrate Outlook and Microsoft 365 mailboxes to send and receive email from the shared inbox.
Knowledge Base
Manage documents and categories for your AI assistant
Upload Document
Add a new document to your knowledge base. Fill in the details and select a file to upload.
Name*
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Category*
Select category
Upload*
Faye Active
WhatsApp agent
Knowledge files
Faye answers only from the files you link here. 1 of 3 linked.
Hi! Can I return a dress I wore once? It’s a bit tight.
Read Returns policy
Sorry, we can only take back unworn items with the tags on, within 30 days. If it’s the fit, I can check whether a larger size is in stock for an exchange?