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How we compare helpdesk prices
The rates, sources and assumptions behind the price calculator on our pricing page, so you can check every number yourself.
By the Fyncall team · Prices checked 7 November 2026
The rules we follow
- Same month for everyone
- Every tool is priced for the same team size, number of conversations and share resolved by AI.
- List prices
- We use the prices each company publishes, before tax, discounts or anything negotiated with sales.
- How much the AI replies
- We assume the AI replies 3 times in a conversation it resolves on its own, and 1 time before it hands one to a person. We count Fyncall the same way.
- Your team’s replies
- Where a tool also bills human replies, we assume your team sends 3 replies in each conversation it handles.
- The kinder reading
- Where a pricing page is unclear or contradicts itself, we use the reading that makes the competitor cheaper, and say so below.
- Cheapest plan that fits
- For each tool we pick the lowest plan that includes an AI agent, unless noted.
Every tool, line by line
The example column is 3 team members, 1,000 conversations a month and half resolved by AI, billed monthly.
| Tool | Published rate | How we calculated it | Example | Source |
|---|---|---|---|---|
| FyncallFree or ProClear | Free: 2 team members, 25 AI messages. Pro: $34/mo or $370/yr, unlimited team members, 500 AI messages. Extra AI messages in packs from 100 for $5. | Free if it fits. Otherwise Pro plus the cheapest mix of AI message packs. Human replies are never counted. | $89 | Our pricing |
| RichpanelHelpdesk (one plan)Some gaps | $99 per seat a month billed annually, or $119 billed monthly. AI is about $0.20 per AI-handled conversation, with a $200 a month minimum. | Seats × seat price, plus $0.20 for every conversation the AI handles, with the $200 AI minimum.Richpanel moved to a single plan; the old Pro and Pro Max prices are gone. Its AI is billed in credits ($0.50 each yearly, $0.60 monthly) and the page says about $0.20 covers a conversation; we used $0.20 on both terms, the kinder reading. It does not say whether conversations the AI hands over are billed; we count every conversation the AI touches, as we do for Fyncall. Checked 8 Nov 2026. | $557 | richpanel.com |
| Re:amazeBasicClear | $29 per team member a month ($26.10 yearly). 5 AI resolutions per member included, then $0.85 each. | Seats × plan price, plus $0.85 for each AI resolution above the included amount. | $499 | reamaze.com |
| GorgiasCheapest plan that fitsSome gaps | Sized by tickets: Starter $10 (50 tickets), Basic $60 or $50 yearly (300), Pro $360 or $300 yearly (2,000), Advanced $900 or $750 yearly (5,000) a month. Extra tickets $0.36 to $0.40. AI Agent: 30, 30, 190 or 530 automated interactions included, then $0.90 (yearly) or $1.00 (monthly) each. | Every conversation is a ticket, including ones the AI resolves. For each plan we add extra tickets and the AI fee for resolutions above its included interactions, then take the cheapest.The pricing page also says interactions above the included allowance are billed at $1.50 as overage; we used the lower $0.90 to $1.00 contract rate from its FAQ. The page code also holds an older price list (Basic $77, Pro $471, Advanced $1,227) that is not shown as current. Checked 8 Nov 2026. | $670 | gorgias.com |
| ZendeskSuite TeamEstimate | $69 per agent a month ($55 yearly). 5 automated resolutions per agent included, then $2.00 each ($1.50 committed). | Seats × plan price, plus each AI resolution above the included amount.Zendesk moved new accounts to "resolution tiers" on 18 May 2026 and does not publish those prices, so this uses its last published per-resolution rates. | $1,177 | zendesk.com |
| IntercomEssential + FinClear | $19 per seat a month billed yearly for new customers, shown against a struck-through $29 ("New customers save 35%"); $29 billed monthly. Fin AI is $0.99 per outcome, at most once per conversation. | Seats × the new-customer price, plus $0.99 for each conversation Fin resolves. A customer asking for a person is not billed.The page does not say how long the new-customer discount lasts or what the monthly price is after it; we used the discounted prices, the kinder reading. Checked 8 Nov 2026. | $582 | intercom.com |
| Help ScoutStandardClear | $30 per user a month ($25 yearly). AI Answers: $0.75 per resolution, free for the first 3 months. | Seats × plan price, plus $0.75 for each AI resolution, after the free first 3 months. | $465 | helpscout.com |
| eDeskEssentialSome gaps | $55 per agent a month ($45 yearly). AI: $0.99 per outcome, charged when it answers the customer or takes an action, once per ticket. | Seats × plan price, plus $0.99 for every conversation the AI answers, including ones it then hands over. | $1,155 | edesk.com |
| TidioStarter or Growth + LyroSome gaps | Sized by conversations with a human reply: Starter $29 (100), Growth $129 (600) a month; about 17% less yearly. Lyro AI is an add-on billed per conversation it replies in: from $39 a month for 50 conversations ($32.50 billed yearly); larger Lyro tiers are not priced on the page, so we use about $0.70 a conversation. | Plan for the conversations your team answers, plus Lyro for every conversation the AI replies in.We only priced plans up to 600 human conversations. Above that, ask Tidio. | $829 | tidio.com |
| FreshdeskGrowth + Freddy AIEstimate | $23 per agent a month ($19 yearly). Freddy AI Agent: first 500 sessions included, then $49 per 100 sessions. | Seats × plan price, plus $49 for each 100 AI sessions above 500. We count one session per conversation the AI replies in.The page does not define a session or say whether the 500 renew each month. We assumed they renew, which is the cheaper reading. | $314 | freshworks.com |
| ZipchatCheapest plan that fitsSome gaps | Sized by AI replies: Starter $80 a month (750), Pro $300 (3,000), Scale $600 (6,000), Scale Plus $1,200 (14,000); 20% less billed yearly. Extra replies $49 for 250. Its App Store listing also shows a Free plan with 120 AI replies. | We count AI replies the same way as for Fyncall, then take the cheapest plan plus extra reply packs. Unlimited team members on every plan.Zipchat is an AI sales and support agent rather than a full helpdesk: tickets go to a separate helpdesk, which would be a second bill. Checked 8 Nov 2026. | $300 | zipchat.ai |
| QuickCEPStarter or GrowthEstimate | Sized by messages, human and AI together: Starter $99 a month (2,000 messages, 2 seats), Growth $199 (5,000 messages, 3 seats). Enterprise is custom; the App Store lists it at about US$1,699 a month. | Every message counts, so we add your team's replies (3 per conversation they handle) to the AI's and pick the plan that fits. Above Growth's limits, ask QuickCEP.Starter and Growth appear on quickcep.com/s/pricing but not on the Shopify App Store listing, and the page is undated, so they may change. Checked 8 Nov 2026. | $199 | quickcep.com |
What the labels mean. Clear: the page states every rate we need. Some gaps: the prices are clear but part of how usage is billed is not. Estimate: we had to rely on older or incomplete figures.
Not included. Shopify Inbox is free store chat rather than a helpdesk, so we leave it out. All product names are trademarks of their owners. Prices change often, so check each vendor’s site before you decide. Spot a mistake? Tell us and we will correct it.
