Support Solutions

Exceptional Support
At Scale

Deliver instant, accurate support 24/7. AI handles routine questions while your team focuses on what matters most—building relationships and solving complex problems.

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90%

AI Resolved

no human needed

60%

Fewer Tickets

reduced workload

<5s

Response Time

instant answers

24/7

Availability

always on support

01

One Inbox for Every Channel

Your team can message customers directly from the unified inbox without making them leave their preferred chat app. WhatsApp, Instagram, email, web chat—manage everything from one central location seamlessly.

Unified Inbox

Fyncall AI

Online

02

WISMO Questions Answered Instantly

"Where Is My Order" questions are handled instantly and professionally. The AI checks order status, provides tracking information, estimates delivery dates, and explains any delays—all while maintaining a helpful, empathetic tone.

03

Returns & Exchanges Made Easy

The AI understands your specific return policies and processes requests accordingly. It checks eligibility, verifies order details, initiates returns, and even generates shipping labels—all following your exact rules and procedures.

1
Customer Request

"I want to return my jacket, it doesn't fit"

2
AI Checks Policy
Order within 30-day window
Item eligible for return
Original payment verified
3
Return Approved

Return Label Generated

Sent to customer via chat

Support Tickets
04

Help-desk Built In (No Extra Cost)

Unlike other platforms that charge extra for help-desk features, Fyncall includes a full-featured ticket management system at no additional cost. Manage tickets, track SLAs, and organize customer interactions—all included in your plan.

How Fyncall Helps Support

Support That Actually Works

Stop playing email tag and reduce support tickets. AI understands your products, tracks orders instantly, and handles routine questions—so your team focuses on what humans do best.

Customer Asks

AI Understands

Checks Order/Policy

Instant Answer

Happy Customer

More Support Benefits

Everything you need to deliver exceptional customer support at scale

Instant Responses

AI responds in under 5 seconds, 24/7. No more waiting in queues or business hours restrictions.

Consistent Quality

Every customer gets accurate, helpful responses. No more human error or inconsistent information.

Reduced Ticket Volume

Handle routine questions automatically, reducing support ticket volume by up to 60%.

Frequently Asked Questions

Everything you need to know about using Fyncall for customer support

Customer Stories

Stories from teams using Fyncall

Real-world examples of how e-commerce teams accelerate customer support with our AI platform.

  • SC

    Sarah Chen

    Head of Customer Experience

    StyleBox

    Fyncall handles 80% of our customer questions automatically. Our team went from drowning in 'Where's my order?' messages to focusing on VIP customers. Chat sales increased 35% in month one.
  • MJ

    Marcus Johnson

    Founder

    Urban Threads Co

    We used to miss so many Instagram DMs. Now every message gets an instant response, and the AI actually understands what customers want. It's like having a team that never sleeps.
  • ER

    Emily Rodriguez

    Operations Manager

    BeautyBlend

    The store integration is incredible. Fyncall knows our inventory, products, and even handles returns. Setup took 10 minutes and it started helping customers immediately.
  • DP

    David Park

    CEO

    FitGear Pro

    Our support tickets dropped by 60% after implementing Fyncall. The AI handles size questions, shipping queries, and product recommendations better than we expected.
Limited Early Access

Ready to Transform Your Customer Experience?

Join our early access program and be among the first to experience AI-powered customer service built specifically for e-commerce.

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